Terms of service
OVERVIEW
This website is operated by Grateful Lotus. Throughout the site, the terms "we", "us", and "our" refer to Grateful Lotus.
By visiting our site and/or purchasing something from us, you engage in our Service and agree to be bound by the following terms and conditions.
Please read these Terms of Service carefully before accessing or using our website.
ONLINE STORE TERMS
You must be at least the age of majority in your jurisdiction to use this site.
You may not use our products for any illegal or unauthorized purpose.
GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service without express written permission.
PRODUCTS
We offer premium Orca-coated ceramic mugs featuring inspirational messages and cultural expressions in Sanskrit, Hindi, and English.
We strive to display product colors and designs as accurately as possible. However, actual colors may vary slightly due to screen differences and printing processes.
ORDERS AND PRICING
All prices are listed in USD and are subject to change without notice.
We reserve the right to refuse or cancel any order at our discretion, including for suspected fraud or unauthorized transactions.
PAYMENTS
Payments are processed securely through Shopify and its integrated payment providers.
We do not store your payment information.
SHIPPING
Shipping times are estimates and may vary depending on location and carrier.
We are not responsible for delays caused by shipping carriers or customs.
For full details, please review our Shipping Policy.
RETURNS, REFUNDS, AND EXCHANGES
All sales are final.
Due to the custom and made-to-order nature of our products, we do not accept returns, refunds, or exchanges once an order has been placed.
If your item arrives damaged or defective, please contact us within 48 hours of delivery with your order number and photos. We will review each case and provide a resolution where applicable.
For full details, please review our Refund Policy.
INTELLECTUAL PROPERTY
All content on this site, including designs, text, graphics, and branding, is the property of Grateful Lotus and may not be used without permission.
LIMITATION OF LIABILITY
We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
PRIVACY
Your submission of personal information through the store is governed by our Privacy Policy.
DISPUTES
In the event of any dispute, you agree to contact us first through our Contact page to seek resolution before initiating any chargeback or legal claim.
GOVERNING LAW
These Terms of Service are governed by and construed in accordance with the laws of the State of California, United States.
CONTACT INFORMATION
Grateful Lotus
Milpitas, California, USA
For product or order-related inquiries, please use our Contact page.
CHANGES TO TERMS
We reserve the right to update or modify these Terms of Service at any time.
Changes will take effect immediately upon posting on the website.