Refund policy

We take great care in crafting every mug to the highest quality standards, and your satisfaction matters deeply to us.

All Sales Are Final

Due to the personal and hygienic nature of ceramic drinkware, all sales are final. We are unable to accept returns, refunds, or exchanges. Please review your order carefully before completing your purchase.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 14 days of delivery with your order number and clear photos of the issue. We will send a replacement at no charge. In cases where a replacement is not possible, we will issue a gift card for the full item value, redeemable on your next order at grateful-lotus.com.

Reach us at support@grateful-lotus.com and we will make it right.

Incorrect Orders

If you received the wrong item, please contact us within 14 days of delivery with your order number and a photo. We will ship the correct item immediately.

Reach us at support@grateful-lotus.com with the subject line Incorrect Order.

Cancellations

Orders may be cancelled before they are fulfilled. Once an order has been fulfilled and shipped, it cannot be cancelled. To request a cancellation, contact us immediately at support@grateful-lotus.com with your order number.