Refund policy

Every Grateful Lotus order is inspected and packed with care. All purchases are final sale, with limited exceptions for items that arrive damaged, defective, or incorrect, as described below.

Final Sale Policy

All Grateful Lotus purchases are final sale. We do not accept returns, exchanges, or post-fulfillment refunds for change of mind, accidental purchases, personal preference, or buyer's remorse.

Please review your selected items, quantities, and shipping information carefully before completing your purchase.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery. Include your order number and clear photos of the item and its packaging so we can review the issue promptly.

Claims are reviewed on a case-by-case basis. We may request additional photos or information, including images of the packaging and shipping label, before approving a replacement, refund, or store credit. Claims may be declined where the issue appears to result from misuse, alteration, improper handling after delivery, or information that cannot be reasonably verified.

Once the claim is reviewed and approved, we will provide an appropriate remedy. We will normally send a replacement at no additional charge. If a replacement is unavailable, we will issue a refund to the original payment method. Store credit may be provided instead if requested by the customer and agreed by Grateful Lotus.

Please do not return damaged or defective items unless specifically instructed by Grateful Lotus. In most cases, we can resolve the issue using your order details and clear photos of the item and packaging.

Incorrect Orders

If you receive an item different from the one you ordered, please contact us within 14 days of delivery. Include your order number and a clear photo of the item received.

Once the issue is confirmed, we will send the correct item at no additional charge. If the correct item is unavailable, we will issue a refund to the original payment method. Store credit may be provided instead if requested by the customer and agreed by Grateful Lotus.

Please do not return an incorrect item unless specifically instructed by Grateful Lotus.

Exchanges

We do not offer exchanges for change of mind, personal preference, design choice, or accidental purchase. Damaged, defective, or incorrect orders are handled under the applicable sections above.

Cancellations

Cancellation requests may be submitted while an order remains unfulfilled. Because orders are prepared promptly, cancellation requests are not guaranteed once processing has started.

Once an order has been fulfilled or shipped, it cannot be cancelled. If a cancellation is approved, the refund will be issued to the original payment method.

To request a cancellation, contact us as soon as possible at support@grateful-lotus.com and include your order number.

Refund Processing

Approved refunds are issued to the original payment method. After a refund is issued, the time required for it to appear in your account depends on your bank or payment provider.

Questions

For questions about an order or this policy, contact us at support@grateful-lotus.com or visit our Contact page.