Refund policy

Every Grateful Lotus order is inspected and packed with care. If your order arrives damaged, defective, or incorrect, contact us promptly and we will make it right.

All Sales Are Final

Except for damaged, defective, or incorrect items and approved cancellations as described below, all sales are final. We do not accept returns or exchanges, or provide post-fulfillment refunds, for changes of mind, accidental purchases, or personal preferences. Please review your items and shipping information carefully before completing your purchase.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery. Include your order number and clear photos of the item and its packaging so we can review the issue promptly.

Once the claim is approved, we will send a replacement at no charge. If a replacement is unavailable, we will issue a refund to the original payment method. Store credit may be provided instead if requested by the customer.

Incorrect Orders

If you receive an item different from the one you ordered, please contact us within 14 days of delivery. Include your order number and a clear photo of the item received.

Once confirmed, we will ship the correct item at no additional charge. If the correct item is unavailable, we will issue a refund to the original payment method. Store credit may be provided instead if requested by the customer.

Cancellations

Cancellation requests may be submitted while an order remains unfulfilled. Because orders are prepared promptly, cancellation requests are not guaranteed once processing has started.

Once an item has been fulfilled or shipped, it cannot be cancelled. When a cancellation is approved, the refund will be issued to the original payment method.

To request a cancellation, contact us as soon as possible at support@grateful-lotus.com and include your order number.

Refund Processing

Approved refunds are issued to the original payment method. After a refund is issued, the time required for it to appear in your account depends on your bank or payment provider.

Questions

For questions about an order or this policy, contact us at support@grateful-lotus.com or visit our Contact page.