Shipping policy

Free standard U.S. shipping. Every Grateful Lotus order is carefully prepared and shipped with tracking.

Shipping Coverage

We currently ship within the United States only. Orders with shipping addresses outside the United States cannot be processed.

Processing Time

Orders are typically processed within 1–2 business days after purchase. Orders placed on weekends or holidays are processed on the next business day.

Shipping Method

Orders are shipped via USPS Ground Advantage with tracking. Tracking information is emailed after your order has been fulfilled and shipped.

Estimated Delivery Time

USPS Ground Advantage typically takes 2–5 business days after shipment. Including our 1–2 business-day processing time, most orders arrive within 3–7 business days after purchase. Delivery times may vary depending on the destination, carrier operations, weather conditions, holidays, and seasonal demand. Delivery estimates are provided as guidance and are not guaranteed.

Free U.S. Shipping

Standard shipping is free on every order shipped within the United States, with no minimum purchase required. If an expedited or alternative shipping service is offered, any additional charge will be clearly displayed at checkout.

Order Tracking

Once your order ships, you will receive a shipping-confirmation email with tracking details. Please allow up to 24 hours for tracking information to become active or update within the carrier's system.

Shipping Delays

Occasional delays may occur because of carrier operations, weather conditions, holidays, natural events, or peak shipping periods. If your tracking information has not updated for an extended period, please contact us and we will help review the shipment status.

Address Accuracy

Please review your shipping address carefully before completing checkout. Customers are responsible for providing a complete and accurate delivery address.

If you notice an address error before your order has shipped, contact us as soon as possible. We will make reasonable efforts to update the address, but changes cannot be guaranteed once fulfillment has begun. Additional shipping costs may apply when an order must be reshipped because of an incorrect or incomplete customer-provided address.

Delivery Issues

If tracking shows your order as delivered but you cannot locate it, please first check around the delivery location and with household members, neighbors, building management, or your local USPS facility, where appropriate.

If the package still cannot be located, contact us at support@grateful-lotus.com and we will help review the available tracking information.

Damaged or Defective Items

If your order arrives damaged or defective, contact us within 48 hours of delivery. Include your order number and clear photos of the item and its packaging.

We will send a replacement at no charge. If a replacement is unavailable, we will issue a refund to the original payment method. Store credit may be provided instead if requested by the customer.

Damage and defect claims are handled in accordance with our Return and Refund Policy.

Questions

For shipping-related questions, contact us at support@grateful-lotus.com or visit our Contact page.