Shipping policy

Grateful Lotus currently ships within the United States only. Eligible U.S. orders include free standard shipping, tracking, and an estimated arrival within 3–7 business days after purchase.

Shipping Coverage

We currently ship only to eligible addresses within the United States. Available delivery destinations are shown at checkout. We do not currently offer international shipping.

Shipping Cost

Free standard shipping is included with all eligible U.S. orders. No minimum purchase is required.

Processing Time

Orders are generally processed and shipped within 1–2 business days after purchase. Orders placed on weekends or U.S. holidays will begin processing on the next business day.

Processing may take slightly longer during festivals, holidays, product launches, or periods of unusually high order volume. We will contact you if a significant delay affects your order.

Estimated Delivery Time

Estimated arrival is generally within 3–7 business days after purchase. Delivery times are estimates and are not guaranteed.

Weather, carrier disruptions, holidays, address issues, and other circumstances outside our reasonable control may affect delivery.

Order Tracking

Once your order ships, you will receive a shipping confirmation with tracking information when available. Please allow time for the shipping carrier to scan the package and update its tracking status.

Address Accuracy

Please review your shipping address carefully before completing your purchase. If you discover an error, contact us as soon as possible at support@grateful-lotus.com and include your order number.

We will make a reasonable effort to correct the address while the order remains unfulfilled. Address changes cannot be guaranteed once processing has started, and an address cannot be changed after the order has shipped.

Delivery Issues

If tracking shows that your order was delivered but you cannot locate it, please check the delivery area, ask household members or neighbors, and contact the shipping carrier. If the package still cannot be located, contact us at support@grateful-lotus.com and include your order number and tracking information.

If tracking has not updated for an extended period or your package appears to be delayed or lost in transit, please contact us. We will review the available shipping information and assist with the appropriate next steps.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or different from the item ordered, please follow the instructions and notification timeframes in our Refund Policy.

Please do not return an item unless specifically instructed by Grateful Lotus.

Questions

For questions about shipping or an existing order, contact us at support@grateful-lotus.com or visit our Contact page.