Shipping Policy
Shipping Coverage
- We currently ship within the United States only.
- Orders with shipping addresses outside the United States will not be processed.
Processing Time
- Orders are processed within 1–2 business days after purchase.
- Orders placed on weekends or holidays are processed on the next business day.
Shipping Method
- All orders are shipped via USPS with tracking.
- Tracking information is provided once the order has been fulfilled.
Estimated Delivery Time
- Standard delivery typically takes 3–7 business days after shipment.
- Delivery times may vary depending on location, carrier operations, and seasonal demand.
Shipping Cost
- Shipping rates are calculated at checkout based on your order.
- Any applicable shipping promotions will be clearly displayed during checkout.
Order Tracking
- Once your order ships, you will receive a confirmation email with tracking details.
- Please allow up to 24 hours for tracking updates to become active.
Delays
- While we aim for timely delivery, delays may occur due to carrier issues, weather conditions, or peak shipping periods.
- Grateful Lotus is not responsible for delays caused by shipping carriers.
Address Accuracy
- Please ensure your shipping address is accurate at checkout.
- We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Delivery Issues
- If your order is marked as delivered but not received, please first check with your local carrier or neighbors.
- We are not responsible for lost or stolen packages after confirmed delivery.
Damaged Items
- If your order arrives damaged, please contact us within 48 hours of delivery.
- Include clear photos of the item and packaging for review.
Related Policies
- For returns and damage claims, please see our Refund Policy.
- For questions, please use our Contact page.
Contact
We respond to all inquiries as promptly as possible.
For any shipping-related questions, please use our Contact Us page.